5 Diamond HVAC (Comfort Bros Heating And Air)

5 Diamond Mechanical was excellent. I live in a high rise and the AC unit was custom designed and built for my building. I called 5 Diamond Mechanical and they were able to send a technician the same day. The technician was very professional, he ran diagnostics on my AC unit and was able to give me options on how to proceed. I knew that what I really needed was a new AC unit since mine was 19 years old. They were able to get one of the custom AC units from the manufacturer, since other homeowners were also replacing their units and the manufacturer makes these in batches. In just a couple of days 5 Diamond Mechanical installed my new unit. They even installed a complementary Nest thermostat. I am very happy with their service and I will definitely recommend them to my neighbors who may need to replace their units. I will also be using their services again in the future for the maintenance of my unit. Services: Install thermostat, Repair HVAC

I hired 5 Diamond Mechanical for an AC diagnostics as my water source heat pump was not pumping out cold air. They recommended a few services system flush and coil cleaning totaling around $700 or replace the whole unit. Their initial quote for replacement the units guts, as they call them, was $14K which is outrages as I found out from the manufacturer equipment cost is $3995 + tax & shipping. 5 Diamond than lowered their quote to $10K installed which would mean their install labor cost would still be over $5K for a few hours to install a slide in chassis. I unfortunately purchased the services they recommended which did not fix my issue. Why would I trust them with a new install? Let's just say, I will not be recommending 5 Diamond to anyone I know. ???? Service: HVAC system maintenance

Found 5 Diamond Mechanical on yelp. They responded minutes within my inquiry and they were available for next day service even though I put flexible timing, which is awesome! Additionally they gave me the cost up front. They game me a 2 hour window in which the tech would be here, but they had constant communication and let me know ahead of time when the tech was heading my way which I really appreciate. Robert was really nice and courteous and gave me details of their Diamond program and the benefits without being pushy. He explained what he was doing and what he found and what is normal. Will definitely use them again and would recommend them. Service: A/C system maintenance