Sears Heating and Air Conditioning

I highly recommend Sears Home Improvement for windows. My experience was superb starting from sales reprehensive to the installer. The windows maybe slightly more expensive than other companies but the quality is worth the cost - Double-strength laminated security glass, excellent warranty, and slightly tinted to keep the heat of the sun to a minimum. I have a small house 6 windows and a sliding glass door. I have done this in phases and have been extremely happy with the professional of all the Sears Team members involved.

SEARS WARNING ! Do not trust and use Sears for any home improvements. They use subcontractors. They will lie a say they don't to make the sell. And when things go wrong they give you the run around . I purchased a brand new A/C and Heating unit with a new Electrical Panel for my home from Sears and they lied and send me subcontractors to do the work . The subcontractors did the worst job ever that they had to redo half of there work before the job was even done. Then once it was done I had issues with the A/C cutting the power out in part of my home. The heater didn't even work at all. The contractors came out and fixed the heater but told me that they couldn't do anything about the power cutting out. So I call the project consultant who sold me the new AC and heating with new electrical panel because he knew that my outlet for the heater furnace possibly did or did not work because he asked and I told him that it never worked ever since I own this home. He told me not to worry that

I was quite dissatisfied with the overall level of communication on the project. Things that were supposed to be happening were not, or next steps were not communicated clearly. I feel as thought every time I made a call to inform the sear project coordinator of lack of movement on the project, was when they actually scheduled things. I also did not like their counter top vendor at all. They had poor customer service and communication as well. They called me and TOLD me when they were coming instead of asking what would work for me. I informed them the time the chose would not work so they said they would figure something else out and call me back. Several hours went by so I called again to get an update. I spoke to someone and explained, then he transferred me with out telling me, and I had to explain the situation again to a new guy. This gentleman in particular spoke to me as if I was an inconvenience, and I had to drag a time commitment out of him. I also requested to know who was