Sears Heating and Air Conditioning

The contractors that installed my windows and roof were fabulous. The biggest problem I had was with the lack of communication with Sears. And that they kept coming back asking for more money due to mistakes made on their side of the contract. I was very excited to have points to spend when this was all done, but in order to pay for their last mistake they took my points back. So having that as a benefit was useless in the end. Also, I was told by the sales manager that I wasn't to speak to anyone but him, leaving me without a project manager to communicate with until the end when they asked for a good review. Again, my contractors were extraordinary men doing a fabulous job, however I would not use Sears again which really disappoints me.

I highly recommend Sears Home Improvement for windows. My experience was superb starting from sales reprehensive to the installer. The windows maybe slightly more expensive than other companies but the quality is worth the cost - Double-strength laminated security glass, excellent warranty, and slightly tinted to keep the heat of the sun to a minimum. I have a small house 6 windows and a sliding glass door. I have done this in phases and have been extremely happy with the professional of all the Sears Team members involved.

This experience with Sears, the Hero Program and the Sears contractors (Quality Mechanical Professionals Inc) has been horrible. Its been 3 and a half months and its still having some problems and is not completed. I almost went into shock the first day (which was two days late to start) and could not even find anyone to help for over a week. I had to turn to the BBB for help.