Gem Plumbing Inc

NO FREE ESTIMATE! One star because I could not give zero star!! The reason for the call was “no hot water from the shower”. The plumber came and turned on the water for both showers and one sink. After less than 10 minutes, he told me it’s probably the valve inside the shower. So after he changed the valve, the problem should be fixed! We proceeded to set the date for next appointment. I trusted the plumber’s assessment only to find out the next day that.. if we just turn the knob less than half way, the water temp is HOT! I believe the plumber who came was an experienced one with the way he talked to me. Therefore there are only two reasons for a second appointment to chang the valve: 1. He took advantage of my ignorance to charge more money. 2. He is incompetent and could not tell the difference on how different showers work. I was charged close to $120 for 10 minutes of nothing!

I was not at all pleased with the entire experience from scheduling to the knowledge and work being done. Work was scheduled to be done on Monday. When no one showed up on Monday I called and was told it was scheduled on Thursday. I received no notice of the reschedule. I requested the installation of a pressure regulator and that was printed on the work order. The plumber (Isaac) installed a pressure relief valve instead. When asked about the pressure limit on the relief valve he didn’t know. He proceeded to measure the line pressure (80 PSI) and told me that was the pressure limit of the valve. After a closer inspection I saw the valve limit was 150 PSI. I called the office and they sent him out to install a pressure regulator as initially requested. When that was completed I asked how I could adjust the pressure if needed. The plumber was unable to tell me how to adjust the pressure limits. I wasn’t charged labor for the second visit, but I was still charged for the parts that I di

Daily the drivers are speeding through adjoining neighborhoods and nearly running over pedestrians. If their company values are anything like the drivers they hire I'd stay far, far away from Gem Plumbing for your own safety. Speeding Incident(s): 06-16-2023 - License# 8c34519 06-29-2023 - License# 69947L1