Thorsen's - Norquist, Inc.

First things first, Thorsen's staff was professional and courteous from the phone staff to the technician that fixed our ac system. They provided us with an estimated time and met that, as well as a phone call when they were on their way. What I was unhappy with was being quoted $99 an hour for labor with a 1 hour minimum and a technician that was at my home for 53 minutes, who then billed me for 1.75 hours of labor. I called back the next day (Friday), after getting the invoice and seeing the discrepancy in hours, and contacted Thorsen's. I also asked if perhaps they had billed for travel time, as the trip from Turlock to modesto would equal roughly 40 minutes round trip. They had no answer for that question and said they would look into it. After receiving no return call, which isn't that large a transgression, I called them Monday morning and was promptly told that drive time was indeed added in. I found it a little disingenuous that piece of information wasn't included in the m

Thorsen's takes care of the AC Systems for our entire Dealership at Price Ford of Turlock and Craig and his team are always professional and we can count on quality work. With 8 big air conditioners, its great to know you have a quality group of honest people to help keep you cool in the summer. Thanks for all the hard work!

The plumbers of thorsons did a phenomenal job unclogging the toilet in a prompt and precise order and I couldn't be more happy with the service I received I Give them a five out of five stars. They were also extremely respectful and polite to our concerns and needs as customers I will definitely be doing Business with them from now on and also they had previously installed my dishwasher and toilets in the past in excellent and precise timing.