Most Valuable Plumber

We live in a 100+ year old house that had much of the original plumbing and many issues. Most Valuable Plumber did several large jobs for us in a two-week period, including conducting a pipe burst of the original clay pipe, shooting a liner to the mainline, replacing original cast iron pipe under the house, and installing a new tankless water heater with hot water recirculation. I would highly recommend Most Valuable Plumber for the following reasons. First, they use technology to diagnose problems and take the time to review all the videos and photos with you so that you understand the issues and work needed. We observed that the pipe to the street was filled with tree roots in two places and the cast iron was corroded, leaving us with little water flow out of the house. Second, they use technology to schedule appointments, send reminders, let you know when team is on the way, and to sign estimates and pay invoices, which you can download for your records. Third, after digging large,

Horrible service. The technician was very inexperienced and had no idea what was going on. He said to change all plumbing but it’s mostly new already. Then he said I need hydro cleaning but it was just done by previous owner prior to selling the house. The pipes were examined and repairs done just a couple of weeks ago. Then he said it was a leak but I crawled to crawl space underneath and all was dry. He did basically nothing. It was a simple blockage he didn’t even try to unclog it through easily accessible cleanout or toilet itself. He brought only 6’ long toilet snake which was useless

These guys did a great, efficient, professional job. I had sewage coming up through the toilets and showers of both of my bathrooms at 10pm. I called three or four other "24/7" plumbers and MVP were the first ones to actually answer. They gave me a window of 11pm-1am and showed up at midnight. Alex quickly diagnosed the problem and told me our plumbing was in need of major surgery. He showed me the camera feed as he explained what was needed and I was able to feel confident that he wasn't embellishing to pad the bill. The next morning, the repair crew arrived early to get started. They kept me informed about everything they were doing and were clear and responsive to all of my questions. They finished up when they said they were going to and didn't leave a mess. Sounds like it's how it should be but how often can you actually count on that actually happening? Definitely recommend these guys. Thanks!