Cornerstone Roofing & Gutter

Sent this email to owner with no response. We reached out to your company following your commercial on TV. We were hopeful based on your promise of integrity and encouraged to know there were companies still striving for that moral. Sadly, I was disappointed and surprised by the lack of customer service at your company. I called for an estimate on a residential new construction on May 24th and talked to Susan who said that I could drop off a set of plans or email them to her. The plans were emailed to her and assumed I would be hearing back. After not hearing back for almost 1 week, I called her on the 31st to make sure she received them. She informed me she had not checked her email and her computer was down at the moment. I did not receive another call so I called once again on 6/2 to request a status update and was told she was giving it to Colt and would be sure he gave me a call. We never received a call so we reached out on 6/7 and were informed Colt would be calling us that d

What a terrible customer service experience. I ordered a new roof and gutter replacement. The salesman was helpful and timely. My contact, though, was by email and text messages. After I agreed to the terms, the salesman promised Cornerstone would start soon, but never gave me a date. In the heart of our extreme monsoon rainy season, I came home one day to the old shingles removed and to the Cornerstone workers hurrying to lay the undersheetng before the rains were about to start. When I went inside my house, I found four of my glass globes from my ceiling light fixtures broken. Can you imagine how much aggressive vibration the workers on the roof caused for the globes to fall on their own? They then left in the middle of a heavy rainfall on a Thursday, leaving the eave faceplates exposed to the rains. After watching my faceplates swell with rain saturation all weekend, I called the company office on Monday and asked to speak with a manager. I was told the owner was away and

Had hail and wind damage to our roof. Contracted with Cornerstone Roofing to replace our roof in Aug. 2021. Worked with Alan Huskin. He was awesome. He answered his phone every time I called. He answered all questions and went through the process with us. The crew was on time, worked hard all day and cleaned up when they were finished. No nails found in the yard. The roof is awesome. We would use them again and would recommend them. Also, Cindi & Kelsi, were a pleasure to work with. Great company. Services: Roof inspection, Roof installation