Now Heating & Air

We had Now Heating and Air put in our heat/cooling system just a few years ago and they did a great job. We are very happy with our systems and their technicians have always been great. But I just had them out for a Spring service- just cleaning the AC and furnace and doing a once-over (on only 3 year old equipment). Everything is working great and no repairs were needed. It had been two years since last cleaned but nothing crazy. They quoted over $2,000 (closer to 3K) to service/clean. The technician even tried making certain items free to get the estimate down but it was still in the thousands (the technicians were still really great). Their deal is that you pay that much initially which includes a 'membership fee' that was somewhere around $400 and then next time they come out, it's only $250. My jaw literally dropped when I saw the estimate. We just had another reputable company come and do the work and it took about 40 mins and cost $200. This company used to be amazing. It's too

This is the second time we have used Now Heating and Air. We needed our AC looked at because it stopped cooling. Fast response and the office sent Zack out to do a check. Zack did a great job, but it turned out we needed a whole new unit. WE picked a Lennox system. The tech showed up on time and surprise surprise it was Johnny. He installed our unit 18 years ago. Well, of course everything went great. His helper, Eddie was great. Thanks guys!! Services: Heating system installation, Install AC

I used Now Heating and Air to install a new furnace and to add a heat pump to replace our swamp cooler. When I first agreed to do this project, I was told that the interest rate on our 10-year loan would be 6.9%. Even when filling out the loan application, I asked why the numbers didn't seem right. I was told that it was fine and it would all be figured out before the final loan is ready to go. Then after the work was done at my house (no paperwork to be seen before the work started), I was asked to sign off on the loan at 10.9%. I was told that this was the best the loan company was able to do even though my credit score is about as high as it gets. And I want to be clear… I was given no paperwork to sign off on about this interest rate hike before they started the work. In addition, the project ended up taking 3 days because they came to my house with faulty equipment 2 days in a row. We had 2 cold nights without a working furnace because of the faulty equipment, which was unfortunat