Smith & Willis Heating & Air Conditioning

Monte is AMAZING!! I had just purchased my first home and during our first winter here the furnace wasn’t working! Not only did Monte come out the first time and truly taught us some important preventative measure he also came out the next day after we still had problems! Such wonderful support from this team and such quick service! They truly go above and beyond. In addition to being a new home owner I wanted to make sure It wasn’t a user error caused by our new thermostat. Monte took the time to show me how to use it and to keep it in a permanent hold as opposed to a schedule. Will for sure call them again. Thanks Monte for keeping us warm this winter! Service: Repair HVAC

We had a issue with the blower motor leaking oil from the sealed bearings. S&W was able to replace the motor under warranty as is was only 2-1/2 years old. Worked with Karrie to schedule and Frank the Service Manager on the warranty. Then Jim Currier, service technician came and did the work. Everyone at Smith and Willis we’re friendly, courteous, helpful and professional! Jim Currier was very nice and explained exactly what was needed and did the work very professionally. He’s a great technician! I highly recommend this company!!! Service: Heating system repair

I had a great experience with Smith and Willis. Super responsive and followed up to make sure all was well. David spoke with me on the phone late Friday night. He listened to me telling him the problem. He gave me an idea in hopes that it would resolve itself. I thought this was nice because it would have avoided all charges including the "urgent call" charge. The problem, however, was more than my expertise. He came to the house Sunday morning and had to cut some PVC, clean it out, then put it back together. He explained in laymen terms what had happened and why it happened and what I can do periodically to avoid the problem. I appreciated how he was able to diagnose the problem quickly, explain it to me, fix it, and give me a way to maintain it myself in a doable fashion. If other problems arise with my AC or furnace, I'll be calling Smith and Willis. Thank you. Service: A/C system repair