Sears Heating and Air Conditioning

Our experience started out well, our salesperson was friendly, at one point in our conversation he told us they had Carrier and Kenmore, both went down the same production line and some received a Carrier badge and the others received a Kenmore badge. I asked what was the price difference and was told about $500.00 dollars, I thought for $500.00 for the same product I would go with Kenmore, we were never shown any pictures on either product. I did some homework and discovered our yet to be installed A/C was another division of Carrier, and not the same product at all, I attempted to find out more and switch to Carrier and was told it would be $1200.00 additional which I said was too much, Sears would not work on the price. when the installation day arrived one guy came out around 10:30am and dropped the equipment off and said 3-4 guys would be here shortly and would be completed in about 4 hours, at about 3:30pm several workers arrived and about 1/2 hour later there was only one worki

Transform/Sears Home Repair completed our bathroom. It was a project that they said would take 35 days, and it ended up taking 3 months. The communication between the Sales Rep, the Project Manager, and us was non existent. The repair techs and the sales rep did not wear masks in our home and we had to ask them to. The sales rep sold us products that were not possible for our bathroom so the project manager had to change much of what we originally wanted. I will never use them again. John Trimble should not be a sales rep if he is unfamiliar with what he is selling and overpromising and underdelivering. And Juan Olivas Jr. was unprofessional, and our bathroom will need to be redone because it does not look good.

Horrible customer service and they were only attentive to us when it was time for us to sign their paperwork saying the install was good. Install spread out over 4 days because the salesman didn’t know what he was looking at (we got a new AC unit). Installers were completely unprofessional. Sears offered no resolution or compensation for inconveniencing myself and my family. I will never use them again!