Sears Heating and Air Conditioning

The cabinet installers Dwayne & Erica were awesome, they were very courteous, professional, & helpful. I didn't feel like a bunch of strangers were in my house. They communicated the process effectively and ensured I understood everything they were doing. Because of Dwayne & Erica I would definitely use Sears Home Improvement again. Thank you for an amazing kitchen.

Our experience started out well, our salesperson was friendly, at one point in our conversation he told us they had Carrier and Kenmore, both went down the same production line and some received a Carrier badge and the others received a Kenmore badge. I asked what was the price difference and was told about $500.00 dollars, I thought for $500.00 for the same product I would go with Kenmore, we were never shown any pictures on either product. I did some homework and discovered our yet to be installed A/C was another division of Carrier, and not the same product at all, I attempted to find out more and switch to Carrier and was told it would be $1200.00 additional which I said was too much, Sears would not work on the price. when the installation day arrived one guy came out around 10:30am and dropped the equipment off and said 3-4 guys would be here shortly and would be completed in about 4 hours, at about 3:30pm several workers arrived and about 1/2 hour later there was only one worki

This has been a sloppy experience from start to finish. The project took longer than expected, and the project manager, Gabriel, was completely unreachable. The issues started when the installer, John, arrived to my home and no one on his team informed him of the project details ahead of time. John was courteous and wonderful to work with, but I feel bad that he is associated with such a sloppy operation. I will not encourage anyone to complete any Sears home improvement project due to the installation experience in regards to support and communication. In fairness, the windows have worked out nicely and are to the level we expected. John did an excellent job ensuring they were insulated, straight, and operational. However, the entire experience is not something I would refer my friends for.