Poudre Valley Air

The furnace they installed is great, the price was great. I have used this company before and always been well pleased but was extremely displeased with our experience this time. The installer failed to connect the gas hose to the heater, resulting in venting gas straight into the house which was not discovered until the tenants returned several hours later to find house and yard filled with gas. As it was after hours we called for their 24/7 emergency service and were told that no one was available until the following morning. We had to put in an emergency call to Xcel Energy to come out at midnight and shut off the gas and diagnose the problem; the Xcel man was furious and said the house could have blown up. The following morning we called PVA to repair the problem, and I specified clearly that they were to contact me when they were on their way so that I, as the house owner, could be there. They did not do so, instead they arrived without warning to me or the tenants, fixed it

Very professional! The sales person Andy was very knowledgeable and attentive towards special needs. I am very impressed with the service I received. The professional installation team, Nathan and Chris took extreme care in leaving my home In better condition than it was. Couldn’t tell they were even here. Highly recommend! Services: HVAC system maintenance, A/C system maintenance, Heating system installation, Install AC

I was driving down Lemay and their driver was tailgating the car next to me. The driver moved over and started tailgating me. He was inches from my bumper. I called and talked to Shelly, and he talked to the driver. The driver provided a different story all together. I respect they want to believe their employees but if I am going to spend my time calling to say your driver was aggressive, then it was an issue.