Moore Heating & Air Conditioning Inc

My furnace was blowing cold air after a really cold night. I called to have a technician come out and they scheduled me in quickly. The technician spent a significant amount of time trying to troubleshoot the unit and clearly explained what he was seeing. After walking me through it, he gave me my options. After asking a few clarifying questions, he honestly gave me a less expensive option that would work given our needs. That move alone made me feel more confident about my decision of using this company. They got me scheduled for the next day. Day of installation, they showed up on time and were courteous and respectful. Both wore masks 100% of the time without me having to ask. They kept us informed as they were working as to their progress. At the end of the installation, they walked us through the installation and what/how we take care of our new furnace. The worksite was cleaner than they found it. We couldn't be happier and will use this company again. Service: Heating sy

This business lacks quality customer service skills and professionalism. Took them over 12 hours to get someone out to us to fix our furnace. They missed 2 separate time window slots they committed to make and then when they arrived, tried to hit us with an absurd cost to fix amount including overtime and weekend prices when none of those things were mentioned when scheduling the appointment. Jill at the main office appears to be as overwhelmed with her job as I was dealing with her poor service. NEWS FLASH: CUSTOMERS WILL PAY FOR GREAT SERVICE AND RELIABLE SERVICE, NO MATTER THE COST! Please get your establishment together. Thanks Services: HVAC system maintenance, Heating system repair

Our furnace inducer fan went out on Friday night and we woke up to a house in the 50's and dropping. I called our local HVAC company in Parker, who said that since I was not a Gold Member, they would call me back on Monday. I called Moore, and within a couple of hours, Carlos had stopped off at the supplier to pick up the parts (they are normally closed on the weekends), arrived at my house and was done with the repair and testing by 12:30. Carlos was knowledgeable, professional and did a great job for us. From now on, I will call Moore first! Service: Heating system repair