Custom Air Systems, Inc.

Custom Air Systems is a contractor with the Energize CT heat conversion program. They waited 45 days into the 60-day project time window to begin with the permitting. Kudos to their team on following up with the permits department. Because they waited so long to initiate, it has been cold in this house for 3 weeks AND still is. The new high efficiency furnace was put in day before yesterday. However, they forgot to tie into the meter bar on the outside of the house. So, when the gas company came - 2 times yesterday (Friday), they could not put the meter on. To be clear, the gas company had an appointment for Thursday afternoon - but Custom Air would still have had to connect the gas line from the inside that goes through the wall to the outside to the meter bar! The city inspector didn't want to approve it on Wednesday because of this but I convinced him they would do it later. They messed up my new stainless steel work table with scratches, dirt and paint. They left 3 half-filled Dunk

They are the WORST. Their AC units don’t work and they blame us for the problems. Our units have been broken for 5 years and they never fixed them correctly. When they finally did something about it they said our Midea units were no longer in business and we had to have Mitsubishi ones installed. They wanted us to PAY for the new install. The owner was rude, used cuss words and asked if we were going to take him to court. He’s not worth my time so we are going with a new and reputable company. I hope custom air goes out of business.

I installed a new HVAC system in the house that I just purchased. The install was fast especially due to COVID. I did not like the way they covered the pipes for the ductless unit initially, s I called them to come in an d re-do. They fixed some of the issues but not all. I called again and they fixed everything nicely on the third try. Point is, they came in and re-did what I asked. No excuses or trying to skirt the responsibility. They also helped we with tewiring the existing zones.