Mechanical Heating and Air Conditioning, Inc.

We were forced to use Mechanical Heating and Air Conditioning through a home warranty plan when our air conditioner stopped working. Mechanical never answered their phone and never called back when we left messages. Eventually, an appointment was scheduled through the customer service of the home warranty company but Mechanical NEVER SHOWED UP. Then they never answered or called back when we, or the home warranty company, tried calling and left messages again. This went on for a week. Initially, my thought was to blame the home warranty company. However, after they routed my job to another contractor who was AMAZING, there is no one left to blame except Mechanical Heating and Air Conditioning. Obviously, most air conditioners break in the summertime so I am sure Mechanical was very busy. But the other company answered every time I called and came out NEXT DAY. We even reached out to companies outside of our home warranty provider to see how quickly they could come. Even the co

This was my first time using their services. I dealt with Meagan over the phone who was very courteous, nice, and efficient. Every time I needed to reach her, she was easily reachable and on top of things. She sent out Malik as the Service Technician. He was on time, super nice, knowledgable, thorough, careful, and considerate. I mention him by name, because he was really great. If all their technicians are of similar caliber and work-ethics, they are a great company. I will request Malik for my next service call. Service: A/C system maintenance

Courteous and caring staff for me as a new customer. I think it was Megan who answered the phone. I told her I had an emergency as my heating system was down. She said she’d call the technician about his availability. She called back and said Malik could come between 2 and 4 pm. He called me around 2 pm to confirm I was home and said he would be here in half an hour. Malik is courteous, knowledgeable and a pleasure to work with. He checked out the heating system and got it working again. Getting a company here on short notice that I had not used before was a home run. The fact that the office staff and Malik are professional and caring will guarantee I use Mechanical HVAC in the future and highly recommend them to others! Service: Heating system repair