New England Roofing & Home Repair

Extremely happy with the installation of my new roof and the overall professionalism of this company. The owner Juan was great to work with and we've already recommended NE Roofing to several of our neighbors. Service: Roof repair

My area was hit with a storm and it caused damage to my roof. I went into contract with New England Roofing & Home Repair so that they could work with Insurance to help repair the leaky roof. Little to no progress was made in the first 6 months. My roof was still damaged and at this point, other homes in the surrounding areas had their roofs fixed. I asked for progress updates every 2-4 weeks in the form of a call or email. I received no new information and was told that they were still working on it. Eventually I called my insurance to see what the issue was, and it seemed that there was no real communication done between the roofers and insurance. Eventually insurance sent a representative to inspect the roof again and then provided more financial assistance. This part was not due to any effort from the roofers. The roofers repaired the roof, but a part of it was still leaking. I called the roofers about it and was told that they did their work and that the leaks were caused by a di

I hired them for roofing inspection/maintenance over the last couple of years. I have a black roof, they replaced some shingles with brown shingles. Long story short, Connecticut has a reasonable uniformity code for insurance repairs. The mismatch shingles (the brown they installed versus the black on the house) meant my insurance company did not have to uphold the reasonable uniformity law, reducing the claim for storm damage by 85%. I have reached out to the them multiple times telling them of the situation and asking them to come replace the mismatch shingles, I even have the shingles for them to use that are a match. I have yet to receive any communication from them after 2 months. Opportunity to correct a mistake and keep a customer even though the customer had to bare the consequences of the professional oversight is too much to ask for them. If you are reading this, consider this fair warning that the professional and technical aptitude of their work can leave you as a victim wh