About
Barrieau Oil Co Inc in West Hartford, Connecticut is a family-owned business providing heating contractor services. They offer their customers 24/7 emergency assistance, automatic deliveries, and reasonable pricing for quality installation and maintenance of heating oil and mechanical systems. Their experienced technicians also provide service on all types of equipment used in commercial, industrial, and residential settings, providing custom solutions for each customer.
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Had an oil tank replaced with this company in August. The first time the heat was commanded on ( in late October) the heat did not come on. A weekend call was placed and a technician came out very quickly and was able to identify and rectify the issue within an hour. Apparently the fusible link at the tank was left off. I then I received a bill for this service, of them correcting their mistake, and I called to ensure this bill wasn’t sent on accident. After walking a couple people through my scenario I had, who I believe to be the office manager tell me it was not their problem, that they could never make a mistake like that, and that someone else went down there and closed it after the job was completed. People make mistakes, it’s how you recover from mistakes that keeps customers coming back. This was a 250$ bill that cost you a long term, multiple unit customer. I’ll be taking my business to Viking Service: Heating system maintenance
These folks have always been quick to respond to any questions or problems with my heating ad cooling, and take time to explain repairs and maintenance so you know what has been done.
Great service! My go to company for plumbing and heating.
