Michael I Newbern Heating

The true measure of a company is how they respond when things go wrong. After previously using Newbern Heating for an annual check-up, I set-up another appointment this year. Due to the age of my house, and the initial install of my unit all those years ago, if was explained to me there was a serious potential of having my drip pan fail, which would cause ceiling & interior damage. I was given a couple of possible options to choose from to 'fix' the issue and the next day the team was over to implement the cure. As always, they were professional and completed their work timely - but here is where they really showed their awesome true colors. Unfortunately, due to attic constraints they were working with, the 'fix' failed, which as promised cause the drip pan to fail, and the next morning we woke up to a ceiling full of water dripping into our kitchen. A quick phone call at 7:10am on a Friday explaining the problem, along with a short video set in motion an amazing response. First, they

Great folks! They installed a couple units for me almost 2 years ago. One unit started blowing warm air, so I called in a repair around 9:00 a.m. They repaired a poorly seated compression fitting and had it going by 2:30 p.m. the same day under warranty. That says a lot about their work ethics and willingness to stand behind their work. Service: A/C system repair

We’ve been using Newbern AC for between 15-20 years now. We’re not related, but I feel like we’re family. I don’t expect them to work for free and I don’t think I’ve ever asked for a discount. I respect them for their work and respect the families of the technicians that work there. Two of them just left my house at 7:30 pm after getting my AC going. Who knows who I’ve offended over the years when I haven’t been having my best day. The folks at Newbern have always been kind and I think give me the benefit of the doubt. I have NEVER been treated better or more fairly by an AC company. I think they’ll treat you well too. Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, HVAC duct & vent repair, Install thermostat, HVAC duct & vent installation, Thermostat repair, Install AC