Gilman Cooling & Heating

If I had a choice to work with another company, I absolutely would have weeks ago! The manufacturer of my pool heater uses this company for their warranty work so I have no choice in the matter due to my heater needing a new part. It has been a nightmare since day one and trying to call and get somebody out here to look at it, then they didn’t show up for their appointment, nor return phone calls for days. I’ve been waiting three weeks now for a return phone call on my part status. My pool heater has been broken now for over two months. My next call is going to be to the manufacturer to let them know how horrible this experience has been with their contractor.

I wish I coul give 0 stars. This company has been the biggest thorn in my side for over 2 years! 2 years ago (almost 3 now) we gave them a contract to install 10 units at our place of business. Once they were installed they basically disappeared. No follow up. No offer of maintenence contract even though I asked for one at the very least 5 times (proof available)! When there is an issue they come out, charge $700 to diagnose the problem but NEVER come back to fix it! What a fly by night contractor. AVOID AT ALL COSTS!! Go with a company that has a proven track record and can serve their customers appropriately. I'm ashamed that I allowed them the contract. Service: Install AC

Trying to reach this office this entire week. I've been trying to find out the status of the delivery AC combo unit. I've left messages and have never received a return phone call. Yesterday my insurance company American home shield contacted you to find out that you've had the unit since Thursday. I don't understand why you cannot call me back and let me know when you will be installing my new unit. I've been 2 weeks without air conditioning it's Florida, it's 90°. This is very poor customer service. I don't understand what the problem is to schedule me an appointment for my install. I was told I was going to have an appointment scheduled by the end of Friday, and now it's the weekend and you're not there. I can't spend another 90° week with no air conditioning. I need to know exactly when you're coming to put this unit in. I've also made several requests for a detailed statement of the charges that I'm responsible for. I have not received that either. Don't understand how you can