Air Pros

In August of 2022 they installed an A/C unit in my condo and set off the fire alarm. This created issues for me to deal with and their GM refused to take responsibility. When the work was completed they did not clear the drainage pipe. I had to call them back and had to pay additional money to clear it. The pricing of the unit was way over market prices as I found out later. My fault for not shopping and trusting they would have integrity. The worst part was that the inspection approval did not close until January 2023. 6 months later. And, I had to make repeated calls to check the status. Their call center was always courteous responding quickly saying someone would call back within the hour or sooner. That call would never come and I had to call back again and again. Fast forward to May 2023 and I saw water leaking from the unit. Because my experience with Airpros was so bad, I called another service provider to service the unit costing $400 to repair a cracked pan. Far and away th

I called them because my ac was leaking on the inside of my home. The tech came and told me it was leaking because it was backed up and needed a flush. It took them 4 hours to do it. The guys who did were rude and kept the door open without the intention of coming back in for long stretches of time. When they left they neglected to reconnect a pvc pipe and it leaked into my garage all night. Not only that, but the original leak areas are still leaking. Also, my home is hot. My ac is in worse condition than before they worked on it. I have been waiting over 5 hours for a call back for service. After they return to fix my ac I will never use their services again. Would not recommend.

Absolutely the worst. Air Pros recently bought Universal Air and Heat which wasn't the best but not the worst. Air Pros is hands down among the worst businesses I've ever encountered. I sat for 6 hours waiting for my 2-5PM appointment. I called finally at 5PM when they missed their appointment and they told me the tech was running late and would arrive by 630 and they'd have someone call. Nobody called. I called them 13 more times between 6 and 8 and the call center located in Orlando isn't even allowed to call the local office in Davie. They can only send emails. Imagine in 2023 these buffoons don't even have the ability to speak to their office..like it's a call center in Bangladesh...but it's in Orlando. So they sent repeated emails to the dispatch and the manager and the technician but none of the 3 responded to the call center. 13 times. No reply. It's now after hours and nobody is showing up and I have to pay emergency after hours rates because these buffoons couldn't figure out