Air Pros

DO NOT USE! BEWARE! TERRIBLE. Since Air Pros bought Universal they've destroyed the company. This is one of those private equity roll-ups where a bigger company keeps buying smaller ones and thinks they can run them more efficiently. In this case, they try a central call center that cannot even call the local office in emergency. On 3 separate occasions I contacted them. All 3 failed. Twice, they left me sitting home all day and simply didn't show up. And when I called to find out where the tech was (10+ times) the call center could only email the tech who clearly wasn't answering. They just don't have it together. I'd say they are the spirit airlines of air conditioning but they aren't even cheap. They are just simply terrible in all respects. The worst.

Came to our home to look at our unit for an upfront fee, only to be told it must be replaced only. No actual repair work was performed. Obtained a second opinion, it was simply a blown capacitor a $16 part that needed replacement. Service: A/C system repair

I requested a maintenance service explaining my AC is on top of my home, needing a special size letter. They charged me immediately $199, the service was never done because of the ladder. The initial call and dispatch do not communicate and blame each other. I’m requesting my refund it’s been 3 days and no one calls me. I spoke with a Supervisor Dan and he does not answer my calls. They are not professional. If you have good customer service why have you not contacted me ?