Air Pros

I purchased a new unit and have had nothing but problems with it. The heat never worked on it. I was told I had a 10 year warranty on parts. Just had a service tech come out and told me my condenser motor was shot. He said it would take about an hour to install a new one. He said the part was under warranty, but it would cost $1200 to install. We called the manager and he agreed to give me a 15% discount which would bring it down to $1020. For an hours work, this is robbery!! Will never use this company again even though my unit is under warranty with them. I had another company come out and they only charged me $750, part included. Stay away from this company!

Absolutely the worst. Air Pros recently bought Universal Air and Heat which wasn't the best but not the worst. Air Pros is hands down among the worst businesses I've ever encountered. I sat for 6 hours waiting for my 2-5PM appointment. I called finally at 5PM when they missed their appointment and they told me the tech was running late and would arrive by 630 and they'd have someone call. Nobody called. I called them 13 more times between 6 and 8 and the call center located in Orlando isn't even allowed to call the local office in Davie. They can only send emails. Imagine in 2023 these buffoons don't even have the ability to speak to their office..like it's a call center in Bangladesh...but it's in Orlando. So they sent repeated emails to the dispatch and the manager and the technician but none of the 3 responded to the call center. 13 times. No reply. It's now after hours and nobody is showing up and I have to pay emergency after hours rates because these buffoons couldn't figure out

Had an issue with my AC unit, scheduled an appointment, then day-of was told someone wouldn’t come out at that time because it’s after hours (then why would someone schedule appointments for times no one will show up?). After days of going back and forth with technicians, and members of the call center for updates, no one could give any information. Finally after a week of no AC in South Florida, they got around to installing a part that we scheduled to be replaced days prior. And after about a week and a half after dealing with this sad excuse for a service, the unit is again not cooling. Air Pros is incredibly disorganized, incompetent, and has abismal customer support. I wouldn’t recommend this company to my worst enemy. If you respect yourself, look elsewhere. Service: A/C system repair