Ellington Air Conditioning & Heat

I left a previous review with a lower score because I was frustrated that the company didn't keep me informed while waiting for the ordered parts to arrive. They had told me 5 to 7 businesses days, but I assumed that was worst case and the parts would arrive sooner. In my defense, I was trying to survive in a house where the temperature varied between 88 and 92 degrees. The parts arrived the afternoon on the 7th businesses day (which was on the 11th day for me, due to the weekend). Ellington called me as soon as the parts arrived and scheduled a technician for the following morning. He arrived on time, spent well over 2 hours in the hot sun/high humidity fixing my outside unit, and waited until he was certain the A/C was cooling properly before leaving. I was very impressed. Service: A/C system maintenance

We had heard about Ellington. Other people we know say they are great. After getting shafted by another a/c company, we called them. Their response was unbelievable. They are way, way above other companies we have used - just in total quality and response time and courteousness. First of all, we fully believe the other a/c company sabotaged our old unit during "routine maintenance" to force us to purchase a new air handler (little did they know we had already decided to purchase new). In the end they lost a big sale due to their foolishness. We had been seeing bad comments about their methods but we already had a unit installed by them so we continued to use them (until now). After our unit was sabotaged (we believe the "routine maintenance" guy released the freon) and left about 4pm, our house got hotter and hotter. We decided then and there to not use that company again and went online to Ellington (excellent website, by the way). They prioritized us due to our home not cooling and t

From first service call the communication and rapid response left any doubt this company cares about your business and satisfaction. I already new the issue with AC, they confirmed, and had a new unit installed the next day. Job well done and they have my business for life. Special thanks to Danny, above and beyond meeting my needs.