Unique Services – Heating, Cooling and Plumbing

I called Unique Services to replace the HVAC in my house. They set up and appointment but were a no-show. A few minutes before the appointment I got a call from a gentleman who said he was the owner of the company, and that the technician could not come because of a family emergency. Fair enough, it happens. Then he said he could give me a quote over the phone if I sent him photos of the model numbers of each unit. I did that. He quoted me an amount and said they could come and install within 3 days. I was very impressed. I requested a formal quote on their company letterhead via email. He said he would do it shortly. I reminded him the next day. No response. I called their main number. The customer service associate was courteous and assured me that someone would get back to me at the earliest. 2 days later still nothing. I called again. Once again, the associate on the phone was professional and seemed earnest in in telling me that they will follow through. I also got a text saying

I was an established customer of this company. They gave me an appointment that I waited almost two weeks for but they did not show up. They didn't even call. They did call the next day and wanted to set up another appointment almost two weeks later. They appear to be too busy to honor their commitments. They certainly don't value my business. Try somewhere else addendum Your computer generated response is noted. If you want to fix this you can call me. You have my name, number and address in your records. If you don't, that is fine. addendum 2 Jim fixed this problem to my satisfaction. Thank you Service: A/C system maintenance

I came out of Home Depot this morning and was asked by a young lady working for Unique if I would like to have my HVAC checked and serviced for $9.99. Since we had just bought the house and did not fully know the condition of our unit, I agreed. An appointment was made for the afternoon of the same day and Eddie from Unique arrived on-time, knowledgable, and very personable. There was no attempt to try to sell me something I did not need and by doing so Unique has just gained a new customer.