Charles M. Watts Air Conditioning, Inc.

After using them for years and having 3 systems installed and another new system quoted, now won't be by them. They blew it. The techs and performance are outstanding, but the office staff has really declined. My new AC installed in Jan failed, and I called in the morning for service. they said they would get someone out as soon as possible. That was fine, but nobody showed up. I get it was probably a busy day, and it wasn't an emergency, but they could have called and let me know they wouldn't make it and when they might! Nope, so I made other arrangements to get it fixed that night. When I called the next morning to let them know they could cancel their Tech, instead of just letting him show up for nothing, they seemed completely unconcerned with the fact they left me hanging all day with no update. I am really unhappy with the lack of customer service after the amount of business I have done with them! Again, cudos to their techs,they are great, but beware of their office operation!

They were very unprofessional and when we didn't use for the service they changed the FREE estimate to a service all and they didn't even do anything..now trying to charge us 99 dollars. Do not recommend this company at all.

This company is great! They are extremely responsive and scheduling is easy. The office staff are so friendly and do everything they can to accommodate your request. The technicians are punctual and explain everything so you understand. They have become my go to for all repairs.