Total Appliance and Air Conditioning Repairs, Inc.

I like Total but this guy was in a hurry. I watched take the front panels off, was gone for 10 mins max and he was done. I had to ask him all the questions he should have answered. What did he check and what was his report. He only wanted to get out of here. Kind of a Total waste! Service: HVAC system maintenance

I have tried to initiate a service agreement with this Total for years now. I am trying again this year because my contract with Sears is expiring, but no one answers the phone. I am caller number 5 in the line and I have been waiting on the phone for an hour and 20 minutes. I tried using the text message service and no one responses. This is so unprofessional and makes the Sears service teams look spectacular. Please can someone from Total contact me. UPDATE - I waited 8 hours for my appointment and when I finally was able to text someone at Total, which they responded sorry. Someone will get back to you on Monday. Thank you for having me miss a day of work, so that you can evaluate my appliances to write a new contract. This experience was beyond ridiculous.

Since beginning of December 2022 this company couldn’t install us new AC. The price for the new AC was negotiable, seems like we are at the bazar. First, the new AC was damaged, they reschedule on the week later. Then, they reschedule again and again. We stayed without AC for Christmas and for New Year now. However, the customer service representative informed me yesterday that the service schedule on today 8.30-9.30am. We patiently waited them on 12/30/2022. Haha, without any luck! This is kind of “Happy Holidays from Total”. Poor quality, unprofessional. Stay away from this company, just pay extra 200-300$ and choose another company! Last time we tried to use their service. Service: Install AC