Air Flow Designs Heating & Air Conditioning of Jacksonville

Our service technician Jeff Polansk was great. He arrived at our home on time, called us to let us know he was on the way and promptly diagnosed our issue as a bad blower motor. He checked our service warranty status and advised us we were within our 10yrs, made the appropriate repairs and was done relatively quickly. Jeff took the time to talk to us about the issue and that helped us understand everything. We had a really positive experience. Thank you Airflow for having employees like Jeff . S. Barker St. Augustine Service: Repair HVAC

Jason and Alexander responded separately to my call. Jason did the analysis of the problem and ordered the part that needed to be replaced. Alexander came with the new compressor and related items to do the job. He did the entire installation of the compressor, refrigerant charge, filters, etc., tested the system and put in back in service more quickly than expected. Both technicians did excellent work in a cordial, informative manner. Service: Repair HVAC

So disappointed- I have been working with this company for over five years-trusting them and never questioning them on price. They have serviced my home and my family’s home for years. Diagnosis was a blower motor $1350 - called a few places and found out they would do the same repairs for $850- spoke with Sam the service manager and as he put it, we are in business to make money- I agreed but said there is a limit on the gouging- I will no longer use this company moving forward- what a breech of trust- I have requested they come and remove the part and reimburse me in full. Still waiting on Sam - he doesn’t reply to his emails or voicemails - sounds like he can’t handle the position. I’m getting the impression that everyone is commissioned at this place. At this point I’ll take my loss and never use them again-recommendation: get an estimate first- and compare prices