Douglas Orr Plumbing Inc.

Jose came to the house about 4 weeks ago, to give an estimate. He came out, but never sent a quote. I called several times the following weeks, but never did get the estimate for the job. Today I called to get a new estimate (I now have 2 in hand), and the scheduler wanted my credit card for an estimate. But, I NEVER GOT THE LAST ONE, and wasn't charged, and now you want a credit card. -So Sorry, we won't be doing business, and I can't recommend them. Especially after they forgot about me last time. & Who charges for an estimate? (This is a 9-$10k job).

I called this company for a very minor repair. They told me they charge $150 per hour. They did pre-authorize my card which should have been my first clue. I was initially told that I will be given 30 minute notice before plumber arrives. It was very important to me so I double checked that they would - they said "yes of course" They did call me on the day of service and told me that the plumber is on his way and will be there in 30 minutes. I came to the lobby precisely in 30 minutes only to find the plumber already sitting there playing with his phone. He performed the repair and was out in 40 minutes. I asked him for the invoice. He said he doesn't deal with that and the office will send it to me right away. 24 hours later my card was charged for $463.50. No invoice, nothing. I called them. The woman on the phone (Christina) emailed me the invoice within 2 minutes (so they had it ready they just did not want to send it unless I call to complain). I saw that they charged me for 2 hou

An excellent, professional and responsive company with skilled plumbers. I've had excellent, responsive service from Douglas Orr, everything from replacing a hot water heater, to replacing old cast iron plumbing pipes. Most recently they completed a significant replacement of old plumbing pipes. We had been out of town for the summer, and after using the second floor shower discovered substantial water damage in our dining room. Chris, from Douglas Orr promptly came to our house, and after helping move furniture, etc. he asked permission to cut an access hole into the leaking ceiling so he could identify the issues. He discovered cracks and rusted out portions of old plumbing pipes. We both agreed that the problem required major surgery to replace the affected pipes. We then agreed on the portion of the ceiling that needed removal and I had a carpenter handle the demo work. Douglas Orr then promptly scheduled the plumbing work that needed repair, gave me an agreed upon fixed pri