Douglas Orr Plumbing Inc.

Pay them $200 to come out and check my water heater, which is broken and they can't even provide me an estimate quote to fix within 48hrs. It's now 72hrs later and still waiting for it. On hold with them multiple times to follow up with no avail. Customer service rep Mary Jo Trible is the ugliest person I have spoken with on the phone. Not friendly, not accountable, not reliable. Services: Water tank installation, Water tank repair

Angel from Douglas Orr arrived at 9am, just like the company said he would. He took the time to explain what he would be doing, and got down to work. He consulted with me about the work and charges beforehand so there were no surprises. He was able to save me some money as he had a part in the van, so he didn't need to replace the plumbing for my toilet. Excellent work, thank you Angel and thank you Douglas Orr. I will definitely use you guys again. Best Regards, Jeremy Service: Toilet repair

I called this company for a very minor repair. They told me they charge $150 per hour. They did pre-authorize my card which should have been my first clue. I was initially told that I will be given 30 minute notice before plumber arrives. It was very important to me so I double checked that they would - they said "yes of course" They did call me on the day of service and told me that the plumber is on his way and will be there in 30 minutes. I came to the lobby precisely in 30 minutes only to find the plumber already sitting there playing with his phone. He performed the repair and was out in 40 minutes. I asked him for the invoice. He said he doesn't deal with that and the office will send it to me right away. 24 hours later my card was charged for $463.50. No invoice, nothing. I called them. The woman on the phone (Christina) emailed me the invoice within 2 minutes (so they had it ready they just did not want to send it unless I call to complain). I saw that they charged me for 2 hou