Advanced Air Home Services

In my opinion, this company price gouges their customers. They charged $7,900 for a pool heater and install. The retail price of the unit from the local pool store is only $3,200. The install should have only taken 3 hours but they stretched it over 3 days. They marked-up the price of the unit over 100%. The plumbing manager acknowledges the mark-up and basically said because they can. They refuse to issue an itemized invoice breaking out unit cost and installation cost. DO NOT USE THIS COMPANY

Called the scheduler to have a tech come out and look at our Generac 45KW generator (Liquid cooled 4.2l V-6) I was very careful to make sure she understood this unit requires a "Liquid-cooled certified" tech and that 2 years ago they sent someone who wasn't qualified wasting a lot of time for both parties. Called back 2 days before and she became angry stating "All of our techs are certified in everything". Well, as of yesterday at 3:00 PM that statement isn't true. Tech comes out, sees the box and says I'm not allowed to touch it, it's liquid cooled. Long story short: even repeatedly asking, the wrong info was provided to myself and the tech. Waste of time.

The absolute worst company! Customer service is poor from the individuals that answer the phones (some weird screening agency sounding individuals) to the plumbers that arrive to work and the GM Chris! Jim is not a man of his word! We have a contract w them that states they would do the work to code, they did not file for either of the two city permits they needed to do the work! They did the plumbing work w all illegal plumbing facets caused us to fail w the city inspections (after the city contacted them to gain permits- twice!) they never submitted specs to gain approval for the work they already completed prior to installation- had they done so it would have been denied. They left holes in our walls and stated “they don’t do build backs” they left their trash all over our unit and was inside treatment rooms they had no business in, while leaving their trash in those rooms as well! We failed inspection 4 times, the city wanted to fine us a fee for the problems and our management com