Hers and His Plumbing Heating and Air

All my fellow Veterans, never use a service that is unreliable, no integrity, meaning they don't do what they say their going to do, never follow up with either the client or the warranty company, they always make excuses after excuses for the reason for the delays and just aren't able to get the job started let alone able to start the job. I know customer service, U.S. Army, Retired Medical Service Corps officer, 27.5 years. The lack of customer service I have seen I would "not" consider customer service. Don't waste your time with this company, besides the technician, the main company never followed through either, simply lack of commitment to me the customer.

I had duct work repairs/replacement needed in a hard to get area in my attic. Nathan came out to give an estimate and immediately let me know that he would need back up because of the layout of the attic and 1951/52 antique attic fan (not functional) in the way. We scheduled a follow up but unfortunately family crisis delayed that appointment. Hers & His followed up with me to reschedule. Felix came out, pointed out other issues with the attic handler. Felix and Nathan returned the very next week, replaced all at a fair price and got it done. Ask for Felix or Nathan - they are fantastic and have my loyalty. Services: HVAC system repair, A/C system maintenance, A/C system dismantlement, Installation, HVAC duct & vent repair, HVAC duct & vent installation, Install AC

His and Her Plumbing was assigned to us by our home warranty company, and Casey has been the technician to come out. On the first visit he rebuilt two toilets have issues, while one had no further problems, the other proceeded to have issues. He has come back and looked at it and tried everything to include taking the toilet apart to make sure he wasn’t missing anything. So far no further issues with that one, I give them 5 stars even through the multiple recalls because each time every person I spoke to was professional, kind, and wanted to figure out the problem. Casey has been on time each time and he’s explained to me what he’s tried and what he thinks it was or could be. I would recommend them and if I have issues in the future without warranty coverage, I would call them.