A Stepping Stone AC Service and Heating

Would absolutely not recommend dealing with this company if you can avoid it. Our unit is 2 years old and we have had multiple issues - and A Stepping Stone does the bare minimum to fix it, they are simply out to make a quick buck and leave. We had them out 2 weeks ago as our unit stopped working just to have it stop working again today. All they continue to do is install a new thermostat and not look into anything else. Service: Repair HVAC

I have signed up with this company over the past 10 years since my house was built. When the relationship comes to an end, I feel obligated to write this review so that people won't chip into it like me. I purchased the AC manufacturer warranty plus $250 for maintenance twice per year via the company as it was the one installed the AC unit for my house. They had come to my house doing maintenance work very politely over the past 10 years, telling me everything is alright 99.9% of the time except some freon adding. They always got their work done within 15 minutes and said goodbye. What a nice team! Until the misfortune occurred. 6/3, the tech Jason came to do the biannual maintenance. "Everything is alright." I was told. 6/13, the ceiling downstairs was wet. Called and informed the company. 6/15, the tech Jason came and found the coil of unit#1 leaking. I asked him why the problem happened within 10 days after being checked and said everything was OK. I was told that was very normal t

Stepping Stone is great. Brittany, Dean and the office ladies are wonderful. We had an issue with a tech who came out to do our yearly maintenance. The tech knocked our condensation drain line out of whack forcing the drainage to back into our system thus turning off the compressor so hot air only.. Called Brittany who had the same tech come back out around 6pm and check his work, he drained the line. However he did not fix the damage to the drain angle so by 4am our house ws at 85+ Degrees inside. I called Brittany who had Dean come out. Dean spotted the issue straight off. Dean realigned the condensation angle and did a support so we would not have that is issue (hopefully another maintenance tech won't knock it off alignment). Dean is great, professional, knowledgeable, kind and get things done. We are on our second-year using Stepping Stone for our HVAC maintenance and repair. BTW: I am legally blind and for my husband and I to trust tech to come into our home when my husband is