Tropical Air of Central Fl

This is certainly one of the strangest business interactions I have ever had. First off, let me start by saying that the field inspection to determine the scope of work at my residential property was professional and exceptionally thorough. the subsequent office interaction however was border line delusional. I got a quote that was significantly higher than the competitors but believed this came as a result of the attention to detail and additional scope discovered, which no other HVAC company had concluded. Since this was not within my budget, I requested a breakout of each task to understand the numbers in the hope that I could still use Tropical Air and possibly cut some things as we were over $5k in cost impact. I was told that they typically dont do that but to expect a call back, I reiterated that I dont need this itemized in detail but simply a general cost per task. I never heard back, followed up a week or two later and the woman on the line was verbally frustrated and combati

My property manager contracted out to Tropical Air at 4:45pm on a Monday and I got a call the same day to setup service for 8am-11am the next day. The tech arrived promptly at 8am and after diagnosing the issue, and coming to the same conclusion that was reached describing the issue on the phone the night before, he was able to repair the unit and had cold air blowing again by 8:45am. Can't beat 16 hours from reported issue to completed repair. And of course I appreciated them doing the needful steps for protecting us like we did for the tech that came out. Service: A/C system repair

Took 3 WHOLE WEEKS to get our AC unit replaced while we had to suffer in 97 degree weather. There is no reason why it should have taken this long, I called other AC companies during this madness and they could’ve gotten us a new system within 1 day VS 3 WEEKS. The only reason I had to deal with tropical air is because of my property management company. This is completely unacceptable, I never want to tropical air of central Florida ever again. I also called and made a complaint that the workers smoked cigarettes and through the buds on the ground in my backyard where my 4 dogs go all the time. my dogs could’ve easily ate them and it could have been very harmful to them. they knew I had dogs too because I told them they had to go potty in the backyard for 5 mins. very unprofessional and inconsiderate. Service: Install AC