Donny's Heating and Air

Sam came out within an hour of calling for a service request. He knew what he was doing and was able to diagnose the problem quickly. He came prepared so that he could fix our problem on the spot. We've had all kinds of trouble with other companies. This was our first time using Donny's. They will definitely be our first call next time our AC needs repair or maintenance. Service: A/C system repair

Last year, we had a problem with our AC system not blowing the air out appropriately. Donny was not able to find the cause and replaced our coil system. Later they found that the problem was actually due to the filter. Today, I called them to repair our AC system because it’s not cooling appropriately again. They refused to come to check it. The customer service told me “due to what happened last year, they are backing out”. This is very unprofessional. We would not use Donny again.

My HVAC went out during a cold snap this week. I called Donny's on a recommendation from a friend. Not only did the technician arrive later that same day, but the office called me in advance to let me know their approximate arrival time. The technician, Sam, introduced himself, asked me to show him the system and describe the behavior, and had a solution within 15 minutes. He was knowledgeable, affable and very communicative. He never talked down to me and answered all of the questions I posed thoroughly and professionally. I will definitely contact them in the future for repairs, and am considering buying a replacement system from them as my current one is 19 years old. All-in-all a wonderful experience.