Preferred Air Conditioning & Mechanical, LLC

Five stars from start to finish. Our AC went out on a Friday afternoon and Preferred AC was very quick to come out for a service call and resolve the problem. Daniel called Friday night to discuss our issue and told us what to do until he could get there Saturday. He solved the issue Saturday morning and told us since the AC was 15 years old we definitely needed to replace it as it could go at any time. We did order a new AC and scheduled the installation as soon as our work schedule permitted a week later. They arrived promptly first thing in the morning as promised and were done by around noon. Frankie and a Manny were very professional and courteous. Did a fantastic job as the unit is on the third floor so I’m sure it was harder than usual to install. Can’t thank them enough. I highly recommend Preferred AC and their prices were also very reasonable!

I will not remove this review until this issue is resolved. Preferred air conditioning has requested tows from our company and never paid for them. When ever we ask for a check on scene, they pitch a fit and demand they send it in. They took nearly 4 months to send us a check for not even half of the amount owed to us. When we called to get this issue resolved, they simply put us to voicemail or hang up on us. They are completely unprofessional. What kind of people request services and don’t pay for them? People work hard for a living. If this is how they treat people who do services THEM, I can only imagine how they treat their customers. Beware! Also reporting to the BBB.

We have had a maintenance contract with Preferred AC for several years. We have always been pleased with thier service technicians. Today, we had a problem and within 1 hour of the call, Eric, the technician was here and immediately went to work to identify and fix the problem. We have found that each of the technicians have been professional and efficient. We highly recommend them.