Titan air conditioning and heating

We called 5 a/c companies for quotes to replace our 17 year old a/c. Although, Titan Air wasn't the cheapest, the professional and responsive experience with Justin (sales rep) and Carol (office admin) lead us to choose Titan Air. We appreciated that Titan Air provided a written estimate, as well as text and emails reminders of the scheduled appointment. Josh and Aaron came to install the unit and was professional and efficient. They were not condescending and answered all our questions and concerns we had during the install. They only issue we had was communication after the contract was signed. Our job was initially scheduled for 9am on Thursday but we did not receive a call until 8:50am that it had to be rescheduled for 9am Friday. Understandable, these things happen. But on Friday at 9am no one showed. I waited 10mins and then gave Justin a call (no answer) so I followed up with a text. Justin called back and said they were enroute. He followed up with a text indicating that they

Started up unit while I was out of town and turns out the condensation line was never connected creating a 3 week leaking of condensation water in our mechanical room and across floor and ruining base boards in hallway and mechanical room. The lack of quality and oversight from start to now has been appalling! Have a long list of complaints about Titan Air but to come ho e and find brand new baseboards and drywall soaking wet and ruined tops the list. Inspector just shook his head at this plus other various issues. Services: Install AC, Heating system installation

It’s so hard to find a service business in Florida that actually shows up, doesn’t charge an arm and a leg, doesn’t take forever and never leaves until the repair is complete. I’ve been using tightener for 10+ years and has never left a job with me thinking they could’ve done better. I will continue using Titan until such a time that the above compliments are no longer being met Services: Heating system repair, A/C system repair