M. Cary & Daughters Plumbing

Needed an emergency plumber and they were not only quick to answer the call but in a comprehensive cost overlook and repair. Service: Drain cleaning

I *tried* to use them. There was a leaky shower valve at a relative's property, it's an easy enough job with a Delta fixture. I called M Cary & booked them for the earliest available appointment which was 4 days later on a Saturday. We were booked as the "third call" of the day, which usually happens before noon (according to them). That's fine, I know very well that contractor schedules aren't entirely predictable, but they said they would call before coming out. We literally made ourselves available all day. By 2pm, we tried calling, but they don't answer the phones on Saturday. We eventually got a call, too late, at 4:30 with a message that said "I could be on the way right now, but you have to confirm you will be there." Well, we had plans and couldn't. If you are going to make appointments for Saturday, you need to have a way for folks to follow up. If you literally cannot get through 2 calls before 4:30pm, you should reconsider your line of work or answer the phones so a person c

Maybe we had unrealistic expectations. We paid $60 to get a quote which took 8 days to receive. The bid came in 3x higher than any other bid we received from other highly rated plumbers in the area. We will be using a different company.