The Plumbing Detectives

I called the plumbing detectives to try to solve an issue at 11 am, described the problem to Jason and he said it sounded like I needed x, that he had a colleague not part of plumbing detectives that could probably solve the problem as well as Jason could. Jason said he would see if the person was available and call me back. Less than 5 minutes later Jason called back and said that his colleague was available and asked if I could be home in an hour. I was able to get home, the guy called to say he was running 15 minutes late. I described the situation and the guy was very straightforward, no bs, and less than 30 minutes later the problem was solved. Total time from call to fixing the issue was less than 2 hours. In some ways this should be, and is, a recommendation for the guy who did the work but I was impressed that Jason from the plumbing detectives gave up the chance to do a consultation to make some money to then say I needed the services of his colleague. Instead, Jason listened

I’ve now used Jacob twice in the past 6 months - he is fast at the response and knows what he is doing for a fair price. I highly recommend especially in these times when it’s hard to find a good plumber. Service: Garbage disposal installation

So technically I didn't actually hire Jason with Plumbing Detective, but he has a loyal customer for life. I called with my toilet suddenly having started leaking from where the tank meets the base. Jason asked a few questions about the age/make of the toilet and was able to diagnose the issue over the phone. Unfortunately he was booked for the next week and a half and we didn't want to go without a second toilet in the house that long. But instead of calling another plumber Jason explained the part that he was sure was the issue and that it was a moderately easy DIY project to take off the tank and replace it. He talked me through what it would consist of and even offered that if I got stuck or had questions I could call him back. A trip to Home Depot for a new spud valve and an hour or so of work later and I had fixed my own toilet. An amazing level of service and professionalism. When I inevitably end up needing a plumber in the future, this will be the only one I call. Service: Toi