Queen Air Solutions

This company was a NIGHTMARE to deal with. We have a home warranty plan so this company was chosen through them. They came out the next day after the claim was submitted and diagnosed the issue. He said he would be in contact with me as soon as he got info on coverage and what not this was a Friday and said it could possibly be Monday before we heard anything. By Wednesday I tried to call the different numbers listed for them and no one would answer. By Friday, it had been a whole week, I had to call the warranty company to call them just to see what was going on. The warranty company had not even received a report to see if we were covered. The warranty company was awesome and had everything approved and called back within 15 mins and said 3-5 business days to have the parts come in. So, Queen Air finally calls and sets up and appointment, but surprise the appointment day comes and goes no one shows or answers the phone. These people never answer the phone!!!!!!!! So at this point we

My home warranty service chose this company to repair my AC. I was a bit worried when I saw the reviews but my experience was quite the contrary. They called me on the first available service day to schedule a time. I asked them if they could come out the same day if possible because my unit wouldn't turn off and they did just that. Called me later when they were on the way. Overall kept great contact. Plus I was very happy that the service technician (my apologies, I'm really bad with names) he took the time to actually explain how the part that broke works and answered my questions. I really appreciate it, thank you! I'm very relieved how smoothly it went. Service: A/C system repair

Dwayne is awesome. He is very professional and knowledgeable. He took the time to explain diagnosis of the air conditioner, the service to be provided, and the benefits of having the work done. We had been having trouble for over a month with our unit. I had two other companies to come out. Each time the unit would work for maybe a couple days. Dwayne diagnosed the problem immediately and resolved it. As a result, we now have cold air. Thanks Dwayne for your hard work and superb customer service!