ARS/Rescue Rooter Heating Cooling Plumbing

I attended the Atlanta Home Show on Sunday and normally do not make appts to have vendor's come out the next day. However, my Furnaces/AC units (2 sets) were 20 years old and on there last legs. The salesman came out and looked at my home and current units and we talked about my needs. On a whim, I decided to buy and went against my habit of always getting 3 estimates. The financing was seamless and I was approved within minutes. The install team showed up the next day at 11 as I was told with the expectation of the install of 6 - 8 hours. I was working from home and was busy, so wasn't paying much attention to the crew. It seemed they were able to remove the old units both from the attic and outside with ease. As it grew late, I could tell something was amiss, and overheard them talking and one of the techs confirmed that the brand new 2 AC compressors were not working and needed to be replaced. Part of the crew went and got 2 more brand new units and brought those back and wit

0/10, don't recommend unless your warranty states you have to use them. I have had a series of issues with ARS in the last year. I had two new units installed last summer after my old units broke. During a routine maintenance this February, the units were cleaned however not properly tightened. It seems that they were more interested in selling me other services than doing the job properly. Come to find out this summer once we started using the AC again, not properly tightening the coils was a big problem. It caused the units to start leaking and created a wet spot/mold in my upstairs ceiling. After a handyman and roofer confirmed that the wet spot was not caused by my roof and likely a result of the leaking HVAC (the roofer even found the leak) we canned ARS to fix the issue. The first tech they sent out didn't even bother doing a proper diagnosis and instead just said no water was present and that we had to call a plumber. The plumber (provided by ARS' sister company Rescue Rooter) c

Called Lowe's on a Fri and the same day the contractor came the next day our AC was installed! The men that came out and worked non stop until they were through. They never stopped to eat lunch nor did they leave my house! They could have.! But they were Awesome. We will definitely use ARS again and will tell family and friends!