RainSoft of NE Iowa

Water testing demo was awakening, Kale was very personable and energetic!

The service (for our water filter system) is good but the trip charge of $150 when they are already coming out this way (they schedule my way at least once a week per Kim), and then an additional gas charge of $20 for the cost of higher prices gas was excessive. The trip charge should have been enough to cover the extra gas costs. The trip charge used to be $125 from Davenport... Now it is $150 from Waterloo. I am glad they offer to mail filters etc. out to customers, but that doesn't mean we all know how to change something.... Such as a tank membrane. And, since we only get our system looked at once annually we had to ask that everything get looked over and flushed, whereas before they would look at our past service records and ask if we wanted the same (filters changed, lines flushed, system looked at and reset if needed, tank bladder checked and refilled, and any additional service as needed). Plus the service dates are kind of odd days and times ... Not exactly easy to work around

Everything went great and your representative was very knowledgeable about my system.