Keto Heating & Cooling

I needed the gas line hose behind my stove adjusted, so my stove slid in flush to the wall. The service was better than excellent! Patrick not only made sure the line was adjusted safely, he went above and beyond—he made sure the stove was level and that the feet were high enough that the stove was even with the countertops. This is something the stove installer should have taken into account, so I appreciate that Patrick did this. Let me say, getting the stove to slide in up to the wall after the adjustment also took several tries due to the gas line kinking up. He wanted it done right, though, and kept working at it until it was perfect. I've used Keto for years for heating and air, too, and have always found their service exceptional. I highly recommend them.

Can I just tell you how amazing KETO is? They came out quick for a new HVAC quote and is totally reasonable for great equipment. I also had them stub a gas line in for my fire table on my patio. Had just bought it and was propane, was going through 2-3 tanks a week at $15 a tank... insane, and totally inconvenient. The fire table company did not make a natural gas conversion kit so was told I had to get a different table ($1,200) and had just said I don’t care, it’s worth it at this point. Keto stubbed the gas line AND converted my table from propane to natural gas for $650! Less than anything I was expecting. Customer service and techs were on point, follow through was great. Came out on Tuesday morning and after several trips to hardware store to figure out the conversion they finished yesterday afternoon. Install looks amazing and no more propane tanks. Couldn’t be happier. Next is HVAC and will have them install in the next couple weeks.

I have been working with keto since around 2002, and they used to present themselves as an honest company. I've had them out to my house to fix and replace things in the past and had no qualms with the service. But apparently something has changed. To replace a $30 to $65 part, which took 30 minutes from the time my doorbell was rang to the time I paid my bill, I was charged $407.34. That's $600 an hour, with a generous markup. BUYER BEWARE!