J Roque Inc

Today was my second excellent experience with J.Roque Plumbing. Jose' came out today and replaced a toilet for me. Fast, HONEST company. My first service call was 8 years ago and I always knew I would return to J.Roque for plumbing needs.

I own a business and my new hot water tank went out. I decided to call J Roque plumbing cause of the reviews on google. Christine on the phone had great customer service (that’s for the additional star). Mr. Roque came out and could find out what the problem was and charged me $200. He stated that he needed to call the manufacturer and they can send a specialist out. The specialist came out and found out what the problem was. They ensured me that everything was under warranty and didn’t need to pay for parts. Mr. Roque said that it would cost $300 to get it fixed. I told him that was ridiculous and just give me the part to install myself. They told me that it would Charge me for the part that was free. I decided to cut Mr. Roque out and work directly with specialist. He was very accommodating and help me resolve the problem. Unfortunately, the water pump went out as well and he told me that it was free and he will only charge for his services. He helped me bypass the water tank and run

Horrible service, specially the person who came over, didn’t even introduce himself. His plate number is 1561562,