West Maintenance, Inc

We have had a horrible experience with this company, which began back in October 2021. We were experiencing issues with our furnace kicking off. They sent a contractor who told me it was my smart thermostat causing the issue, we went ahead and troubleshooted through the steps. It was not the thermostat because the furnace continued to kick off after he left. He came back for his second visit the same technician told me again it’s just my thermostat. By the fifth tech visit we have a new technician who did determine that we had a cracked heat exchange & the furnace had been exhausting back into our house. By the sixth visit we had plans to get it replaced. So here we are Jan 4, 2022, with 0° weather today &predicted -9 tomorrow. The install was supposed to happen today. West maintenance claims the company they ordered the furnace through ordered the wrong part. So instead of trying to call around to other local companies to get a new furnace, they told me and my family to wait till Fr

Jake is awesome! Seriously, 89 degrees upstairs and we are melting...Wizard of Oz style. Maybe that wasn’t the right analogy, or whatever it’s called (a bit of delirium may have set in... remember it is HOT), but you get the picture. Did I say it’s hot? Sweet baby Jesus it is HOT! Okay, back to Jake. He called to let us know he could make it sooner than our scheduled appointment (bless him) and got right on the job. He had to get an additional part, and came back! (Shocked... not really...kinda... we’ve had appliances and things serviced and were told they would have to come back the next day. Not cool people!) - The hubby was shocked, convinced Jake would not return. He came back! - Yes, I know I mentioned this...again, it’s hot. Circling back... Jake quickly fixed the issue, explained what the problem was, and discussed maintenance with us. We appreciate his time, professionalism, and well, him fixing the AC. :-) Thank you for quickly dispatching a technician (I called before 8 and

Luckey and Donovan was very respectful patient and knowledgeable about the AC, They ware very dedicated in fixing the unit I appreciate him so much if you guys have problems with your Ac West INc is definitely a go to.