Expert Plumbing Heating & Electrical

After about 10 years my Rennai RL94i tankless water heater started to leak internally and of course at 1am. After about two hours of accessing the internals and diagnosis I determined the leak was coming from two separate locations. I decided it was best to replace than to fix. I personally installed this myself when i had time to do it. With my family not happy with the lack of hot water I need a solution quickly. This time I felt it was best to have a professional do it. I performed some research for a certified Rinnai certified pro. I found Expert Plumbing in Naperville. When I called at 8am I was greated by Becky and she was extremely friendly and I felt like she truly cared about my problem. I did speak with another lady whose name escapes me and she was equally as kind. I sent them detailed pictures and of what was already there and told them I wanted the newest Rinnai model with recirculating technology. It was the RSC199IN. They provided me with a detailed quote in a t

4/30/2020: Expert Plumbing came to the rescue once again. Had to call for a sump pump issue, and Chris came out and saved the day (and my basement!). They are always friendly on the phone, and even more so in person when they arrive. Chris was awesome - and took the time to answer all my questions as he took care of the issue. It's very reassuring to know help is only a phone call away. I give out Expert's number every chance I can. Thanks very much to Chris, Becky, and Paige, for taking care of my latest issue. Update 4/15/2018: Had an issue with my hot water heater and Jim (and Justin) came to the rescue. Justin walked me through some quick tips Friday night over the phone, and Jim was out on Saturday morning to fix my hot water heater. Got everything taken care of within hours of me finding out about the problem. It's good to know help is only a phone call away, and they always come out right away and take care of any issue(s). Thanks again. You just can't find better se

Expert Plumbing total charge was $1389.40 for simple circulating water pump relacement and warranty they gave me was only 1 year. The price for the same pump is $466.90 purchased at another store and without a plumbing discount. The other store also has a 3 year warranty on the pump. They never gave me a quote for this work and never explained why ? The charge of $923 for about 45 minutes labor is not reasonable. The lady on the phone told me that $1389.40 is very close to the total cost of the pump and the labor cost was minimal. She also told me that one plumber was working in the building all time to remove the old pump where the other plumber was looking to find the new pump which was totally not true. This company installed the original pump about 3 years ago and told me there is no more warranty on this pump. I have been servicing the pump by adding oil to lubricate the bearings but they said the pump bearing was dry. Very disappointed customer! Service: Heating system rep