Prestige Plumbing, Heating & Cooling

Was not impressed. Father & Son came to my home within a few hours of my call for service on my water heater. They arrived at the time they said and they called when they were on their way. Took a very quick look at my water heaters and although they got one pilot on, they swiftly decided I needed new heaters. Quoted me over $3500 which I felt was too high. They charged me $135 for coming out and lighting the one pilot. They could not get my second heater pilot on. I immediately called another service company who arrived to my house within 1 hour and told me he could replace them for $2300 (the specs of the heaters and the install were the same, trust me, I went over the details). This service guy from the other company was able to easily ignite the heater that Prestige could not. When I asked the second service company what I owed him for coming out and getting this pilot on, he told me...NOTHING, call me when you need to replace them, but for now you're good"........My opinion

I worked with Mark C. on my water heater. Mark was very professional and cordial both over the phone and while he was out here doing the work. They were able to get it back up and running almost immediately. I will definitely use Prestige again. EDIT: A few days after initially repairing the water heater, I couldn't get the heater lit, again. After fiddling with the igniter I could to get it lit, albeit briefly, so that I had enough hot water to shower. I called Prestige and left a message to have someone call me to walk me through opening the new, redesigned front plate so I could attempt to clean the inside. This was on 1/7. I didn't get a call back on 1/8. I called again and left messages on 1/9 and 1/13, with no return calls either time. By the evening of 1/13 my water heater was no longer working at all. I have had the water heater replaced, and because of this poor customer service I went with another company. That's $1,300 that could've been Prestige's if they took the time to m

Satisfied with plumbing services. Website is great and exactly what I want from a business. You can request all services and appointments online without calling anyone. I greatly appreciate this. I requested a non-emergency service at 8pm and had an email with time slot availability by 7:30am the next morning. Services were performed at 9am that day. They were quick. Prices were fair. My favorite part is they text a photo of the technician who is coming to your door. I like to know who to expect.