Stadtler Heating & Cooling

I called in with the simple question of what smart thermostats they had and could install for my radiant heat. I had all the info they would have needed to know. The representative refused to help me or even have anyone call me back to answer my questions. I was told the only way they would answer pre sales questions was if I paid for a service call and had someone come out. So much for the helpful customer service here anymore. Maybe they are too big to care anymore..

I have used Stadtler Heating and Cooling for many years. They are honest and do great work. On a recent Sunday night I discovered that my furnace was not working correctly. Upon inspection I discovered water leaking from the side of it and running all over the floor. I turned off the attached humidifier, thinking that was the source of the problem. I called Stadtler and they immediately contacted their on-call technician (Paul P.), who then contacted me directly. He arrived at my house within 30 minutes and quickly diagnosed the problem as a clogged drain tube for the humidifier. He inspected my furnace, drained the water that had accumulated in the internal fan, checked multiple times to make sure it was functioning correctly, and then unclogged the tube using a high-pressure hose. He sealed everything back up and it is now working as usual. If you have any heating or cooling issues, I would highly recommend Stadtler. Their prices are fair and they always do good work!

Came out, gave an honest assessment, and were upfront that they were going to be more expensive but offer a transferable warranty, had the parts, and were able to come out the next day, which was a biggie considering it was 2 of the coldest days of they year so far. Installers were prompt, knocked out the project in a day, and cleaned up pretty well all things considered. MAJOR complaint comes from when the financing arrived at my home, a card in my name and a separate card in my wives name. I go through the process of creating an online account for me and see that the agreed upon total is on this card and there is even a little bit of a buffer which is nice considering credit scores. My wife creates an account for her card and her balance shows 0 which makes sense. Not sure why they were able to open an account for my wife considering she is a stay at home mom with no income. Maybe it is something on Wells Fargo end and has nothing to do with Stadtler. Either way pretty shocking