AAA Heating Service, Inc.

So far we’ve had horrible service with this branch. I have a small child and we’ve been without air conditioning for a couple weeks. I have been calling this same branch for several days, and the scheduling lady has been rude several times over the phone and couldn’t answer simple questions I had about a time frame, etc.h We kept getting told a service tech will be out “sometime Tuesday (7/9/19)” and that she would call us with a time closer to the day. Never did. We even called the day before, still couldn’t give us a time frame of when we were even on the schedule. I had to take off and miss an entire day of work because I was told I had to be here when they were working, just so we could then be notified they can’t make it today (3:30p). So now I have to miss another entire day just to wait around. I understand the weather is bad, people are cranky and Indianapolis is big, but work on your customer service skills and learn how scheduling works. Our home will no longer be using AAA H

They had a technician here within 15 minutes of my first call. The furnace did develop a new issue a couple of days later, so AAA came back and made it right. Very honest company and fair prices. I won't be scared to call a pro anymore. Service: Heating system repair

Fast, friendly, affordable and accurate. A quick simple affordable repair. Told me what I may need in the future but DID NOT try to sell me things I didn’t need. Service: Repair HVAC