Benjamin Franklin Plumbing of Indianapolis

I changed this review to 1-star. So Mitchell from Benjamin Franklin plumbing comes out twice to fix my hot water heater. On the first visit, without doing any diagnostic, he replaces the two thermostats on my heater (he assumed that was the issue) and I'm charged $200+. The issue persisted, so I call them again about 3 days later and they send Mitchell again. Again, without any diagnostic he tells me my heater is bad and I need it replaced and he proceeds to quote me over $1700 for a new water heater. I told him that I believe the issue is simply that the lower element needed to be replaced. I had to tell him to test the lower element before he finally did and he confirmed that indeed the lower element was the issue all along. Then he says, without trying, that the element was rusted on and he wouldn't be able to get it off. I asked him to try and he gave a half-hearted effort to remove the element before giving up. He pushed again about purchasing a new water heater and I declined. I

Jason was my technician. He arrived on time and was very professional. He walked me through the job and explained why the suggested repairs would be in my best interest long term. I would recommend them to anyone. Will definitely use again.

Dan from Benjamin Franklin Plumbing did an awesome job at prep work removal cleanup and communicating the processes that they were doing while they were here also walking through the steps of paying for the project in its entirety and what it all entailed very informative very professional great job have them back anytime. Service: Water tank installation