Heartland Plumbing, Inc.

Fast and efficient service. Tech (Sam) was super knowledgeable and explained everything that he did. Went extra mile to finish the job in one day too.

Hayden came out last week to look at 2 toilets and a leaky shower faucet. He stayed 5-10 minutes, charging me a $150 "diagnostic fee" but did not fix or change anything. He talked me out of the shower project and instructed me to order parts for both toilets on amazon. He claimed he had nothing in his truck to fix anything today and would not need any of the new parts I had under my sink (still in package and unused from previous projects). He said he would need to come back another day, charging another $150 for toilet A & $140 for toilet B (But if we asked for him by name, he would cut us a "deal" and not charge for the 2nd toilet)- I suspect he was trying to drum up repeat requests for himself. Having used heartland many times over the years (with great success & satisfaction), I questioned the pricing and was leary that he had me sign 3 separate invoices. He claimed there's a new supervisor driving the fees up and then asked if I was married, suggesting that my husband repair the

I like supporting local businesses, so I always call Heartland Plumbing when I have a plumbing problem or project. Sometimes their schedule is full, and if the issue is urgent, I have to look elsewhere. I called Heartland to put in a recirculation line for the tankless water heater they installed. The appointment was set for three weeks later. The week before the start of the job, the plumber came by to access and estimate the project. On the morning of the job was to start, I received a call from the plumber stating he was Home Depot and learned that the pump he was going to use would not work. He was trying to find another pump that would. Five hours later, I texted him asking whether we were still on for today. No reply. Four days later, I called Heartland Plumbing; The scheduler stated that she would contact the plumber and call me right back. Almost six hours later, no reply. I called the office again. I was finally given an estimate. It was a good estimate, but now w