JM Plumbing, LLC

We gave JM Plumbing a call when we got into a plumbing project too big for us to finish on our own. These guys saved the day and did great work. Saul was friendly, professional and immediately assessed the problem and gave a solution. When the project required more parts then what we already had, he wrote directed us to everything we needed and once received, he was back to the house to finish the job. Great guy and excellent work. Would definitely recommend and use again. Service: Faucet repair

Found this place through Google. They had a high stars rating, so I called. They answered the first time I called and quoted close to half the price a few other large companies were quoting to have someone out the next day. We had a plastic object flushed and blocking the toilet line. It wasn't an emergency. The next day they called ahead to let me know they were on their way. Two men showed up in a marked company vehicle. They identified themselves at the door and put booties on before coming in. They listened as I explained what was clogged in the line and asked questions. They explained what they were going to do and the possible outcomes (getting it out or pushing it to the main line). They re-stated the price again before they started the work. They cleared the line with the auger and checked the main line outside for good flow as well. Once complete they had me flush the toilet and confirm it was working the way I expected. He was friendly and smiled a lot when talking. Then he

We had an appointment scheduled for between 11a-2p today. I called at 2:10p because no one had shown. I was told they put us down for 2p-5p, not what we agreed on but we decided to keep the appointment and wait just a while longer. At 4pm they called saying they were still at a job but will be done by 5. At 5:11pm they called giving me a price quote over the phone (3days after my original call) with a price that was much higher than expected. Typically that wouldn't be such a big deal but now it is after 5pm ON A FRIDAY. I missed a day of work waiting and every other company is closed or charges an addition after hours service charge! When I explained how much all of this effected us and the poor timing of it the response was, "Sorry, I don't know what to say. I over booked myself today." This company was recommended by a friend and we really prefer to support locally owned businesses but got burned bad today by JM plumbing.