Lovell Heating & Cooling

I've had two experiences with Lovell. Both have been very satisfactory and showed attentiveness, fairness and above and beyond efforts to get the job done right. First was a service call to my house when my outside unit stopped blowing cold air (summer). They came in, were very courteous and polite. After investigating the indoor and outdoor unit they quickly diagnosed the issue. They pulled the correct part off the truck and I was back up and running. I was also pleasantly surprised with the total cost. Second experience I had installed a programmable thermostat and found that I did something incorrect and my unit outside was not running. Thinking I fried my unit I called Lovell on a Sunday and spoke to someone right away. I spoke with the same tech as last time and he walked me through the thermostat set-up over the phone and we corrected what I had wrong. He knew exactly what kind of system I had and helped me solve my problem at no cost! Thanks Lovell!

Double price. Looks like a 400% mark up. Looks like it. The same systems I'm putting in cost about $. 10 grand with a 10 year warranty from the manufacturer and a 10 year warranty on labor from the HAVC co. Lovell was over 20 grand with only a 1year labor warranty. So people do yourself a favor. Unless you like paying more for something than it's worth, get 4 different estimates on any job you need done. And remember it's always a 200% mark up on HAVC. Heat and air. But a 400% mark up. Not me.

I have a 50 year old American Standard boiler that serves as my central heating. With something that old it requires occasional maintenance and servicing. Lovell is the only business in Lexington that services boilers. Even being the only business that works with boilers their prices are great and their service is spot on. The technician showed up in the time window they gave me and he was very friendly and did a great job. I hope my boiler lasts another 50 years but when it finally decides to die I know exactly who I'm going to call when I need a new one installed. Great job guys!