Jefferson Plumbing

Awful leadership, crazy and absolutely rudely and unwilling to be productive and helpful acting dispatcher, who answer the phone and schedules an appointment, claimed to be an owner. She stated she does not receive emails from my insurance and has no way to send them an email which is not true. She yells, totally does not listen and hangs up. My insurance forward me her poorly phrased and technically wrong work order she submitted via email (she stated she cannot!), and she unwilling to correct her mistake. Rude, aggressive and act to escalate the problem, not to find resolution. TOTALY ZERO CUSTOMER SERVICE. I do not believe I am in the US when I am talking with this Jefferson Plumbing employee. I do not recommend this service.

I was having issues with my water heater and didn't have hot water. My home warranty assigned Jefferson Plumbing and they were responsive and was able to get someone to my condo in a reasonable time. I just needed the pilot light lit. The technician was helpful and got my hot water going again. I was hesitant because of the reviews I saw but I had no issue with them at all. Service: Water heater repair

RED FLAG, RED FLAG, RED FLAG. My HOME WARRANTY CO used this company. LG&E has turned off our gas due to a gas leak at the water heater. My house has been without heat or hot water for almost a week. The home warranty company has to have a report which Jefferson Plumbing has not provided as yet. Jefferson plumbing had 2 days to get the report to the warranty co. And has NOT... Now there will be another 3+ day delay because Jefferson Plumbing doesn't work on the weekends. I have requested that the warranty co send me a different contractor out and that will also cause a delay. I thank God that the weather has been mild because we have no heat OR hot water.