Taylor & Tyler HVAC Repair Contractors New Orleans LA | AC Air Conditioning

On August 15, 2023, I called to have service done on several ac units at my apartment complex. I gave them the list of addresses and apartments while we discussed the service being done over the next few days. On August 16, 2023, we were on the schedule for a technician to service three of our units. At 11:34 I called for an update, we discussed further the details of the service calls and i was told, they would call when a technician was on the way. At 4:03pm i get a called, stating they would not be servicing my property due to the volume of work i needed. They stated it was beyond their capability and they did apologize. My issue and reason behind this review is that, we spoke a few times and i feel as though when i initially gave the units & they noticed the amount of work, i should have been turned away then, not strung along the whole day. I gave the tenants notice that a vendor's technician would be coming and then last time had to explain that they cancelled and would not be se

My unit of 18 years went out. I called Taylor and Tyler at 7am on a Friday morning and they sent a service guy out right away. After Matt checked out our unit it was evident that we needed a new system. Matt explained to us what was wrong with the old unit and the pros and cons of fixing and replacing. We decided to replace. He called his boss Eric and he came right over to talk to us about replacement. Eric offered us three options. A good, better and best option. We opted for the best option. Matt was able to fix our old unit to get us through the weekend and the installation guys were at our door first thing Monday morning. Everything went smoothly and we were back in business Monday evening. We had a great experience with Taylor and Tyler and will recommend them to others. Thanks guys! Services: Installation, Heating system installation, Install AC

I have never written a Google review before but I must give credit where credit is due. Taylor & Taylor truly exceeded all of our expectations. After getting a few different quotes, our salesman Glen sold us with Taylor & Taylor. Not only did their thoroughness stand out, Glen was very personable and explained our problems in a way we could fully understand what was going on. Our installers, Pat and Pazzy, did an amazing job. Since Pat was the only one I could visibly see working, the man never stopped once. He was very meticulous and focused on his job. He did an impeccable job. When our thermostat wasn’t reading correctly, Nick came out and figured out a hole we had in our wall behind our thermostat that was causing the temperature gauge to read the attic air. Since we didn’t replace our thermostat, it wasn’t immediately clear what the problem was. He took his time crossing his t’s and dotting his i’s. Even though everything was reading/looking normal, he stayed until he had an answe