Crescent Plumbing & Drain

Came out right away and was professional and the pricing was better than others in the area who were telling me I needed to wait 1 to 2 weeks to even book an appointment. Definately recommend especially in an urgent situation! Glad I found them and would use them again! Service: Shower repair

I had a phenomenal experience with Crescent Plumbing & Drain. I had a water heater in Medford that needed to be replaced immediately. My home warranty company assigned it to Crescent. Their rates were the most competitive that I saw (as I also did my own research for competitive rates). They were available two days later but when I told them it was urgent, they squeezed me in the next morning at 7 am and completed the job the same day. I had a great experience. Elizabeth did a great job communicating with me and keeping me updated. She was very patient and generous with her time and addressed all my questions and concerns. Ken did the work, and while he was replacing the heater, he noticed some other work that required follow up soon and was kind enough to point it out and take pictures for my awareness. I’m grateful to have worked with this company and would definitely use them again. I highly recommend. Service: Water heater repair

We needed some service on our central a/c unit. Crescent was the installer before we purchased our home, according to the sticker on the unit. We set up an appointment for 9 am, to be first on a business day when my husband had to go to the office. The tech was over an hour late. When I called the office to check that we were indeed scheduled for 9 am that day, I was told "he's on his way." The tech shortly arrived in flip flops, carrying a large iced coffee, no apologies for being late. Long story short, she never provided us with an estimate for the work she said we needed. When we wrote the check she said to make it payable to her, as it was "Crescent, but not Crescent." So we paid over $200 for zero information on the problem with our a/c system. I can't remember if I called the office to ask about it but I probably gave up.